Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Money Order, personal cheque or corporate cheque. Paying by cheque will delay your order as we must wait for your funds to clear before we ship any merchandise, or provide any service.

Please allow an additional 7-10 business days for shipping of physical merchandise or activation of online services if paid by cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form, along with the cheque to the following address:

Affinity Consulting
dba Training-Store.com
105-215 Blackburn Drive East
Edmonton, AB T6W 1B9, Canada

Please make all cheques payable to Affinity Consulting.

Return/Refund Policy

Returns: Every item we sell is carefully inspected before it is shipped. We will exchange items if they are faulty on delivery to you and we are notified within 10 days of your receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Refunds: Due to the nature of our physical training products and software/dvd's, ALL SALES ARE FINAL and no refunds can be provided. Please ensure that the product you purchase is fit for the use you intend. We provide free pre-sale information, advice and consultation to allow you to make an informed decision.

Delivery Information

Delivery and handling charges are calculated on a per-product basis. Please make note of the delivery and handling charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of taxes. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 1 working day). It will then be dealt with confidentially, and effectively.